Meet our Product Expert

Dumisani Khanyile – Call Centre & Campaign Manager at JAG Method

“My process starts by analysing our clients’ needs and then doing everything I can to bridge the gap. To me, it’s about what the client stands to gain from having us on board; I’m only doing my best if I can overfill the gap I identify.”

Early Career and Evolution:

Dumisani Khanyile kicked off his career in the bustling world of call centre management. His early roles involved direct oversight of campaign executions, where his knack for strategic planning and client engagement first came to light. As he climbed the ranks through various leadership roles, Dumisani developed a talent for squeezing the most out of every campaign and streamlining operations, paving the way for his later successes.

Notable Achievements:

Throughout his career, Dumisani has demonstrated a consistent ability to enhance campaign performance and maintain effective price levels (EPLs), maximising profitability and sustainability. His standout achievements include redesigning follow-up strategies and behavior analysis techniques, which havboard.

Current Role and Vision:

Today, at JAG Method, Dumisani uses his rich experience to fuel strategic growth and fine-tune operations. He focuses on strategic client engagement and tailoring campaign strategies to fill client needs effectively, ensuring that partners gain as much value as possible from their investments. His vision is centreed on continuous innovation and adopting best practices that respond to changing market demands.

Leadership and Personal Philosophy:

Dumisani is a firm believer in taking the lead and always looking for ways to do things better. His management style is characterised by dynamic decision-making and a deep understanding of market trends, which empowers his team to achieve and exceed set goals. He champions a culture of adaptability and resilience, encouraging a work environment where new ideas and strategies are encouraged and valued.

Impact on the Industry:

Dumisani's impact on the call centre and campaign management industry is substantial. His leadership doesn’t just drive sales through the roof; it also lifts the bar on how clients are interacted with across the industry. By turning complex client needs into workable strategies, Dumisani has become a pivotal figure in evolving campaign management.

Future Aspirations:

Looking forward, Dumisani is committed to enhancing his professional skills by acquiring relevant qualifications that will boost his strategic capabilities. He aims to expand his accounts and increase his overall profit contributions, continually pushing the limits of what can be achieved in campaign management.