Key Account Manager (KAM)

Key Account Manager (KAM) (Minimum 5+ years of experience)

Location: Sandton, Johannesburg Based Role (Hybrid - In-office twice per week)

The Account Manager is responsible for the commercial growth of specific insurance verticals in the business. This includes understanding data, analysing information across clients, liaising with clients, and utilising all of this information to optimise performance. The Account Manager is required to oversee various aspects of lead generation and campaign management.

Key Requirements for the Role:

• Minimum 5 years’ experience in insurance, specifically in campaign performance and campaign optimisation.
• Must be familiar with lead sources, lead volumes, cost per lead, profit per lead, earnings per lead, gross profit, conversion rates, etc.
• Experience in client relationship management and call centre sales.
• Tertiary Education required.
• Must have a driver’s licence and own vehicle and must be comfortable with travelling to clients.
• Excel and PowerPoint proficient.

Key Areas of Responsibility:

Manage Product Verticals

• Manage one of our product verticals (e.g., Car Insurance, Business Insurance, etc.) autonomously end-to-end. This means being accountable for the overall performance of the vertical and the clients therein.

Data Analysis & Campaign Optimisation

• Utilise data and reporting to understand campaign performance and identify opportunities for optimisation on campaigns.

Collaboration with Marketing

• Work closely with our internal marketing team to deliver on quality lead volumes for clients.

Client Management

• Manage multiple clients within your vertical. This includes building meaningful relationships with different stakeholders at your clients. The key stakeholders include agents, team leaders, campaign managers, and marketing managers.

Client Visits

• Conduct weekly client visits to all clients at the client’s offices, located across Johannesburg. This includes spending time with key stakeholders as well as spending time on the Call Centre floor to gather a keen sense of the agents and the environment.

Business Growth Targets

• Meet monthly, quarterly, and annual business growth targets & objectives.

New Business Opportunities

• Identify new business opportunities across the business’ client base and convert additional opportunities.

Key Attributes:

• Building relationships.
• Thinking practically and strategically.
• Analysing data.
• Collaborating with the team.
• Positively contributing to JAG’s culture.
• Hustle mentality.
• Solving problems.
• Taking accountability.